Refund Policy


An order cannot be cancelled or amended once submitted.

If you are not pleased with your purchase, our Returns Policy will apply.

To inform us of your intention to return the product please contact contact us via email with subject header RETURNS and you will be given a returns authorisation number.

Products must be returned to us with 7 days of delivery to you.

The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.

Certain products cannot be returned. These include:

  • Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
  • Any product which has a security seal which you have opened or unsealed;
  • Any product which, for hygiene purposes, cannot be returned.

You should return the product at your own cost to the Returns Address set out below. You are responsible for ensuring that the product arrives safely to us so we strongly recommend that you return the product by recorded post. We will not be responsible for any loss or damage to products whilst being returned to us. We can arrange collection for you, however, we will deduct our costs from any refund due.

Returns Address
Wax Away Returns
21 Stuarts Drive, Birmingham, B33 8US

You will need to present the product together with your delivery paperwork as proof of purchase and your returns authorisation number.

Delivery charges paid by you will not be refunded. Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.

We reserve the right to charge a restocking fee of 10% of the refund which will be deducted from your refund.

We will refund you on the same credit card or debit card/payment means used by you to pay for the products. Processing a refund can take up to 21 days from receipt of the returned products.


Where products are proven to be faulty we reserve the right to repair or replace the product or to provide you with a refund, in our absolute discretion.

Any refund will include the price of the defective product and any applicable delivery charges paid by you. Please note that if you ordered several items in your order your delivery charge may still apply and will not necessarily be refunded.

You must contact us by email within 7 days of receipt of the products if they are faulty. We quality check all of our products before dispatch, however, sometimes products can get damaged in transit. We will liaise with our postal company to obtain a refund from them and will require photographic evidence of the damage from yourselves for the claim. Please send us an email with all the information requested. 

You can return the faulty product to the Returns Address (above) if required.

Any fraudulent claims will not be honoured.

For Treatments:

If you are purchasing a course of treatments, refunds can only be issued at our discretion. If it is found that the treatment is not medically suited to you then we may issue a refund based on the circumstances. You may be able to transfer the course of treatments to another name/person with prior approval of Wax Away.